سياسة الشحن

For places of shipment, please refer to the list of countries from FedEx / DHL. Please note that Samra does not ship to PO BOXES.
 
We will use reasonable efforts to ensure a minimum lead time for delivery from the date of your order. Shipping outside GCC countries will be treated separately and requires proper identification documents.
 
*Fridays and UAE. Federal holidays will not be considered as a regular business day with respect to estimated delivery lead time.  
 
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you an advance shipment notification by email. The minimum shipment processing time is 3 days upon confirmation of the order.
 
When ordering on the Website or through the Customer Care Center, you will receive an email notification with the tracking information related to the delivery of goods.
 
Each delivery package will contain, in addition to your purchased Samra product: (i) all related accessories, if any, as applicable, and the Warranty Card and/or Certificate of Authenticity, as applicable; (ii) the packing slip with a price.
 
Samra ensures each purchase during the time it is in transit until it is delivered to you.
We require a signature by the recipient which confirms your acceptance of each Samra product delivered, at which point responsibility for your purchased goods passes to you.