Browse on Samra.com to find the design/s you would like to purchase.

1. Click on the design then on the “Add to Cart” button to place it in your Shopping Cart.
4. Click on "Checkout" botton and follow by entering your shipping details
5. Follow the directions through the checkout process to complete your order.

Shortly after, you will receive a confirmation email. As soon as the order is shipped, we will notify you with a shipping confirmation email

Yes, You can contact our customer care team: Monday – Saturday, from 10am-5pm on our email customercare@samra.com, WhatsApp number +971 56 244 4403 or UAE toll free number +971 4 80072672 to assist you to placing your order.

You will receive an email with your shipping tracking information as soon as your order has been processed. You will be able to check the delivery status of your order by clicking on the tracking number sent in the email.

You can contact our customer care team to assist you edit your order if it has not been dispatched.

We currently accept payments through Visa, Mastercard, American Express, PayPal, Apple Pay and Tabby installement payments

UAE: 5% VAT is added at checkout.
UK: Taxes and Duties are added at checkout.
Rest of the world: we do not charge any duties or customs tax.

Shipping is complimentary for all orders.

UAE: 1-3 day delivery across the UAE.
Rest of the world: 2-7 working days

No.

Yes, we ship to all coutries that do not have an import restrictions/ prohibitions on 18K gold and diamonds jewellery.

We have no question asked returns within 7 days from the of delivery. Learn more on our return & exchange policy.

UAE: Complimentary Return & Exchange
Rest of the World: Shipping return charges will apply on all returns (excluding UAE) Learn more on our return & exchange policy.

You may contact us by email customercare@samra.com, WhatsApp number +971 56 244 4403 or UAE toll free number +971 4 80072672, providing your name and your online order number and will send you a confirmation of your exchange or return request.

Once the order is returned and approved, you will receive your refund within 10-14 days. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as its managed by the Cardholder's issuing bank.

We have no question asked exchange within 7 days from the of delivery. Learn more on our return & exchange policy.

Yes, You may contact us by email customercare@samra.com, WhatsApp number +971 56 244 4403 or UAE toll free number +971 4 80072672, providing your name and your online order number and will send you a confirmation of your exchange or return request.

Complimentary Samra gift packaging with every order.
Receive your Samra creation in carefully hand-wrapped packaging with the signature jewellery box and hand-written compliments card.

Yes, You can exchange within 7 days from the of delivery. Learn more on our return & exchange policy.