ORDERS
How can I order online?
Browse on Samra.com to find the design/s you would like to purchase.
1. Click on the design then on the “Add to Cart” button to place it in your Shopping Cart.
4. Click on "Checkout" botton and follow by entering your shipping details
5. Follow the directions through the checkout process to complete your order.
Shortly after, you will receive a confirmation email. As soon as the order is shipped, we will notify you with a shipping confirmation email
How can I order by phone or WhatsApp?
Yes, You can contact our customer care team: Monday – Saturday, from 10am-5pm on our email customercare@samra.com, WhatsApp number +971 56 244 4403 or UAE toll free number +971 4 80072672 to assist you to placing your order.
How do I check on the status of my order?
You will receive an email with your shipping tracking information as soon as your order has been processed. You will be able to check the delivery status of your order by clicking on the tracking number sent in the email.
Can I make a changes in my order once it is placed?
You can contact our customer care team to assist you edit your order if it has not been dispatched.
What methods of payment do you accept?
We currently accept payments through Visa, Mastercard, American Express, PayPal, Apple Pay and Tabby installement payments
Is there a cost for duties and VAT ?
UAE: 5% VAT is added at checkout.
UK: Taxes and Duties are added at checkout.
Rest of the world: we do not charge any duties or customs tax.
SHIPPING
How much does shipping cost?
Shipping is complimentary for all orders.
When will my order be delivered?
UAE: 1-3 day delivery across the UAE.
Rest of the world: 2-7 working days
Do you ship to a PO Box address?
No.
Do you ship internationally?
Yes, we ship to all coutries that do not have an import restrictions/ prohibitions on 18K gold and diamonds jewellery.
RETURNS
What is your return policy?
We have no question asked returns within 7 days from the of delivery. Learn more on our return & exchange policy.
Are returns free?
UAE: Complimentary Return & Exchange
Rest of the World: Shipping return charges will apply on all returns (excluding UAE) Learn more on our return & exchange policy.
How do I return an order?
You may contact us by email customercare@samra.com, WhatsApp number +971 56 244 4403 or UAE toll free number +971 4 80072672, providing your name and your online order number and will send you a confirmation of your exchange or return request.
When I will receive my refund?
Once the order is returned and approved, you will receive your refund within 10-14 days. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as its managed by the Cardholder's issuing bank.
What is your exchange policy?
We have no question asked exchange within 7 days from the of delivery. Learn more on our return & exchange policy.
Can I exchange at the boutique?
Yes, You may contact us by email customercare@samra.com, WhatsApp number +971 56 244 4403 or UAE toll free number +971 4 80072672, providing your name and your online order number and will send you a confirmation of your exchange or return request.
GIFTING
What will my gift packaging look like?
Complimentary Samra gift packaging with every order.
Receive your Samra creation in carefully hand-wrapped packaging with the signature jewellery box and hand-written compliments card.
Can I exchange my gift?
Yes, You can exchange within 7 days from the of delivery. Learn more on our return & exchange policy.
