Shipping policy
Shipping & Delivery
All deliveries are offered based on availability.
· UAE 1 to 2 Business Days Complimentary Shipping· Saudi Arabia, Qatar, Bahrain, Oman 2 to 7 Business Days Complimentary Shipping
· Rest Of the World 2 to 7 Business Days Complimentary Shipping
|
Country |
Estimated Delivery Time |
Delivery Cost |
|
UAE |
1-2 Business Days |
Complimentary Shipping |
|
Saudi Arabia |
2-4 Business days |
Complimentary Shipping |
|
Qatar |
2-4 Business days |
Complimentary Shipping |
|
Bahrain |
2-4 Business days |
Complimentary Shipping |
|
Oman |
2-5 Business days |
Complimentary Shipping |
|
Kuwait |
4-7 Business days |
Complimentary Shipping |
|
USA |
3-7 Business days |
Complimentary Shipping |
|
United Kingdom |
2-5 Business days |
Complimentary Shipping |
|
Rest of Countries |
3-7 Business days |
Complimentary Shipping |
ONLINE ORDERS SHIPPING POLICY
For places of shipment, please refer to the list of countries from DHL / FedEx. Please note that Samra does not ship to PO BOXES.
We will use reasonable efforts to ensure a minimum lead time for delivery from the date of your order. Shipping outside GCC countries will be treated separately and requires proper identification documents.
*Weekends & Federal holidays will not be considered a regular business day regarding estimated delivery lead time.
When estimating package delivery time, please allow time for credit approval, address verification, and order processing. Once the order is processed and ready for shipment, we will email you an advance shipment notification. The minimum shipment processing time is three days upon confirmation of the order.
When ordering on the Website or through the Customer Care Center, you will receive an email notification with the tracking information related to the delivery of goods.
Each delivery package will contain, in addition to your purchased Samra product: (i) all related accessories, if any, as applicable, and the Warranty Card and/or Certificate of Authenticity, as applicable; (ii) the packing slip with a price.
Samra insures each purchase when it is in transit until it is delivered to you.
We require a recipient's signature confirming your acceptance of each Samra product delivered, at which point responsibility for your purchased goods passes.
