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REFUND POLICY / EXCHANGES
In the unlikely event that any merchandise you have ordered from Samra is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may exchange/return the merchandise if it is unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange/refund.
This exchange is permitted, provided the jewellery is in its original condition. Only one such exchange will be permitted against an invoice.
Before accepting delivery of the product/s, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our helpdesk at + 971 4 80072672 (10:00 am to 5:00 pm UAE Time - GMT + 04.00 hrs) or emailing firstname.lastname@example.org, mentioning your order reference number.
We shall do our best to ensure that a replacement delivery is made to you at the earliest. If you have accepted the delivery and then realized that the package is damaged, please feel free to get in touch with us within 7 days of receiving the package.
We shall not entertain any request beyond 7 days post the invoice date.
Payment will be refunded to the customer through the same payment mode. For e.g., if a customer has ordered through a credit card, the cancellation amount will be credited back to the same account. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as its managed by the Cardholder's issuing bank.